USAGov團(tuán)隊(duì)以 2017年USAGov和政府?dāng)?shù)字服務(wù)的發(fā)展目標(biāo)為主題在工作人員中開(kāi)展了一次調(diào)查，收到了很多不錯(cuò)的想法，下面分享其中6點(diǎn)：
人工智能（AI）將通過(guò)幫助提高信息和服務(wù)的效率來(lái)改善公眾對(duì)政府的經(jīng)驗(yàn)。—Jessica M.
電子政務(wù)智庫(kù)評(píng)——顯然，新技術(shù)始終是推動(dòng)時(shí)代前進(jìn)的動(dòng)力。
數(shù)字畫(huà)布中將呈現(xiàn)更多的視頻和圖表創(chuàng)造，Youtube, Facebook Live和Instragram stories將在線上發(fā)揮更大的作用。—Sandra A. & Edgardo M.
電子政務(wù)智庫(kù)評(píng)——可視化、社交化的應(yīng)用體驗(yàn)將決定政府在線服務(wù)的成敗與影響。
越來(lái)越多的政府部門(mén)在規(guī)劃、設(shè)計(jì)和實(shí)施數(shù)字戰(zhàn)略時(shí)將更多的考慮客戶(hù)輸入的投入。—Cecilia K.
電子政務(wù)智庫(kù)評(píng)——“輸入”環(huán)節(jié)的繁或簡(jiǎn)不僅體現(xiàn)是否“以用戶(hù)為中心”的價(jià)值理念，同時(shí)也是一個(gè)政府機(jī)構(gòu)的運(yùn)營(yíng)成本。
政府將盡量減少在線完成任務(wù)或交易所需的步驟數(shù)。—Maria M.＆Leilani M.
電子政務(wù)智庫(kù)評(píng)——最大限度地縮短服務(wù)路徑，少即是多。
在搜索方面我們將看到更多的互動(dòng)功能，從而過(guò)濾掉無(wú)關(guān)檢索內(nèi)容，只顯示最能滿(mǎn)足用戶(hù)需要的內(nèi)容。—Darren L.
電子政務(wù)智庫(kù)評(píng)——用更多的互動(dòng)去準(zhǔn)確識(shí)別用戶(hù)需求，而不是去為了讓用戶(hù)搜索足夠多但是已經(jīng)跟需求無(wú)關(guān)的內(nèi)容。
發(fā)現(xiàn)尋求政府服務(wù)的新市場(chǎng)，并通過(guò)與其他機(jī)構(gòu)密切合作創(chuàng)造新產(chǎn)品。面對(duì)未知感覺(jué)不舒服以及創(chuàng)造有用的產(chǎn)品都是好的。—Simchah S.
電子政務(wù)智庫(kù)評(píng)——構(gòu)建生態(tài)、發(fā)現(xiàn)痛點(diǎn)、尋找政務(wù)服務(wù)的“蠻荒之地”，然后解決它們。
以下為編譯原文：
USAGov’s Six Predictions for 2017
The USAGov team wants to share our 2017 predictions with you! We asked staff members about their goals for USAGov and all of government digital services and we got plenty of great ideas.Here are six of our favorites:
Artificial Intelligence (AI) is going to improve the public’s experience with the government by helping to deliver information and services more efficiently.—Jessica M.
An increase in the creation of videos and infographics in the digital canvas. Snapchat, Youtube, Facebook Live and Instragram stories will play an even bigger role online.—Sandra A. & Edgardo M.
More and more government agencies will take into account customers’ input when planning, designing and implementing digital strategies.—Cecilia K.
Government will reduce the number of steps people need to take to complete a task or transaction online.—Maria M. & Leilani M.
We will see more interactive features that allow the public to filter out information not pertaining to their search, displaying only the best choices for them.—Darren L.
Discover new markets that seek government services and create products in close partnerships with other agencies. Being OK with feeling uncomfortable with the unknown and creating useful products.—Simchah S.
